Last Updated: 21 October 2024

At Mannat Homestay, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and services. By accessing our website or making a booking with us, you agree to the terms outlined in this policy.

Information We Collect

We collect the following types of personal information when you use our website, make a booking, or contact us:

• Personal Identification Information: This includes your name, address, email address, phone number, and any other information provided during the booking process.
• Payment Information: When you book a stay with us, we collect payment details, including credit/debit card information or other financial data, to process your transaction.
• Usage Data: We collect non-personally identifiable information such as IP addresses, browser types, and pages accessed on our website to help us improve user experience.
• Cookies: Our website uses cookies to personalize your experience, track user preferences, and analyze traffic. Cookies do not contain personally identifiable information, but you can disable them through your browser settings if you prefer.

How We Use Your Information

We use the information collected for the following purposes:

• Booking and Payments: To process your booking, send confirmations, and handle payments securely.
• Customer Service: To respond to inquiries, provide customer support, and manage any issues related to your stay.
• Personalization: To customize your experience on our website, including showing you relevant content and offers.
• Marketing Communications: With your consent, we may send you promotional emails or special offers about our homestay and services.
• Improving Our Website and Services: We use usage data to monitor and improve our website’s performance and ensure it meets your needs.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We work with third-party service providers (such as payment processors, transportation companies, or IT support) to offer services on our behalf. These providers are only permitted to use your personal information as necessary to perform services for us and are required to keep your data secure.
• Legal Obligations: We may disclose personal information if required by law or if we believe in good faith that such action is necessary to comply with legal obligations or protect our rights, property, or safety.
• Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. In such cases, we will notify you and seek your consent if required by law.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, secure servers, and strict access controls.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Your Rights

You have certain rights regarding your personal information:

• Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.
• Deletion: You can request the deletion of your personal data, subject to any legal obligations that require us to retain the information.
• Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or offers, you can opt-out by following the unsubscribe instructions in our emails or by contacting us directly.
• Data Portability: In some cases, you may have the right to request the transfer of your personal information to another organization.

To exercise any of these rights, please contact us at [Insert Contact Information]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences, track your activity on our website, and analyze trends.

• Essential Cookies: These cookies are necessary for the proper functioning of our website, such as enabling secure logins or remembering items in your booking cart.
• Performance and Analytics Cookies: These cookies help us understand how users interact with our website, allowing us to improve its performance.
• Advertising Cookies: We may use cookies to deliver personalized advertisements based on your browsing behavior. These cookies collect information about your interactions with our site to show you relevant ads on third-party sites.

You can manage your cookie preferences or disable cookies altogether by adjusting your browser settings. However, please note that disabling cookies may affect the functionality of our website.

Children’s Privacy

Mannat Homestay does not knowingly collect or store personal information from children under the age of 16. If you are a parent or guardian and believe that we have inadvertently collected information about your child, please contact us, and we will take steps to delete that information from our systems.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, along with the effective date of the new policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

• Phone: +91 9745054822
• Email: mannathomestay82@gmail.com
• Address: Padinjare Veettil, Puthussery, Kuttipuzha, Kunnukara P.O, Ernakulam – 683524

By using our website or booking a stay with us, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Mannat Homestay with your personal information.